At Baby Doll Store, your satisfaction is our top priority. We stand behind the quality of our products and are committed to providing you with a seamless shopping experience. Our warranty policy is designed to ensure that you receive products that meet your expectations.

Warranty Coverage

Our warranty covers manufacturing defects and workmanship issues for dolls and accessories purchased directly from Baby Doll Store.

This includes

  • Defects in materials, such as stitching or assembly errors.
  • Faulty mechanisms in interactive or electronic dolls.
  • Damaged or missing parts upon delivery.

Exclusions

The warranty does not cover:

  • Normal wear and tear, including fading, minor scratches, or general use over time.
  • Damage caused by improper use, accidents, or neglect.
  • Modifications or repairs not authorized by Baby Doll Store.

Warranty Period

Standard Dolls: 90 days from the date of purchase.

Interactive or Electronic Dolls: 6 months from the date of purchase.

Accessories: 60 days from the date of purchase.

Please retain your proof of purchase (receipt or invoice) to verify your warranty eligibility.

How to File a Warranty Claim

Step 1: Contact Us

Reach out to our Customer Support team via:

📞 Hotline: +1 530-259-0869
📧 Email: [email protected]

Provide the following details:

Order number or receipt.

A clear description of the issue.

Photos or videos of the defect (if applicable).

Step 2: Evaluation

Our team will review your claim and may request additional information if necessary. We aim to process claims within 5–7 business days.

Step 3: Resolution

If the claim is approved, we will offer one of the following solutions:

  • A replacement product (subject to availability).
  • Repair services for eligible defects.
  • A full or partial refund if replacement or repair is not possible.

Return Shipping

For approved warranty claims, we will cover return shipping costs for defective products.

Customers are responsible for shipping costs if the issue is deemed outside the warranty coverage.

Important Notes

Products purchased from third-party sellers or unauthorized retailers are not covered under this warranty.

All warranty claims must be initiated within the specified warranty period.

At Baby Doll Store, we are dedicated to ensuring your peace of mind. Thank you for trusting us to bring joy to your family with our beloved dolls and accessories.